RW Exprès RW ExprèsMarseille · a brand of SR Invest

Help center

How can we help?

Frequently asked questions, step-by-step guides, and a real person at the other end.

Write to us

A question, an issue, an idea? Our team replies with care, Monday to Friday (business hours: 2 AM – 8 PM ET, covering Europe and the United States).

[email protected]

Powered & supported by Luca Express

Frequently asked questions

The things we’re asked most often.

What is RW Exprès / the Terminal? How do I get started?

RW Exprès delivers your own AI workstation in minutes — no installation, no key to provide. At its heart is the Luca Terminal, a private AI chat powered by Claude (Anthropic).

To start: create your account, pay by card, and your isolated pod is ready. You chat with the AI right away from your browser, on desktop or mobile.

Create my account → · See the step-by-step guide →

How does billing work? (subscription + usage + credit)

Three simple parts:

  • The monthly subscription — your plan (Starter €25, Pro €50, Business €200/seat) charged each month.
  • The included usage capacity — an AI usage allowance included in the subscription, tracked by two bars (weekly and monthly).
  • Credit — beyond your weekly capacity, a rechargeable credit (pay-as-you-go) takes over so you’re never blocked.

Everything is shown in euros, transparently — and a live usage counter appears in the chat.

Understand capacity & models in detail →

Weekly vs monthly capacity — what happens when I reach it?

You have a single capacity pool, tracked by two bars: the monthly one (the bigger envelope) and the weekly one (the rate limit inside it, Claude-style). Each bar shows its own reset countdown.

When the weekly bar hits zero, two options:

  • Load credit to continue right away (pay-as-you-go);
  • Wait for the Monday reset and resume at no extra cost.

See the visual capacity explainer →

How do I load credit / turn on auto-recharge?

From your customer area, open the Usage / Credit page, pick an amount, and pay by card (secure Stripe payment). Credit is added instantly.

To never be interrupted, turn on auto-recharge: your card is saved and an amount you set is recharged automatically (off-session) whenever credit drops below a threshold. You stay in control: amount, threshold, and disable anytime.

Guide: load credit + auto-recharge →

Which AI models are available?

Three Claude (Anthropic) models, from fastest to most powerful:

  • Haiku — fast, ideal for everyday use and high volume.
  • Sonnet — balanced, for more demanding reasoning.
  • Opus — the most capable, for deep reasoning.

By plan: Starter = Haiku + Sonnet; Pro and Business add Opus. Each model draws from the same capacity pool, but at a different rate.

The 3 models + capacity & usage →

Is my data private? Where is it stored?

Yes. Your content (conversations, files, documents) lives inside your own isolated pod — never on our shared servers. Your history is private and yours alone.

Every account has a dedicated, secure pod with network isolation. You can export or delete your data at any time.

How do I export / delete my data?

From your customer area: open Account → Data. You can export your conversations and documents, and use “Delete my data” at any time.

Deletion permanently erases your pod content. To close the account entirely, write to [email protected].

Guide: export / delete your data →

How do I change my password / email / name / card / cancel the subscription?

Everything is managed from the customer area, under Account: name, email address, password, and payment method (card).

To cancel the subscription, open Account → Subscription: cancellation takes effect at the end of the current period, with no hidden fees. A question? [email protected].

Guide: manage your account →

What’s the difference between Starter, Pro and Business?

Starter (€25) — the Luca Terminal (Haiku + Sonnet), standard capacity, for one person.

Pro (€50) — everything in Starter, plus Opus, the code workshop (IDE), the Voice Hub, a persona, and 3× more capacity.

Business (€200/seat) — everything in Pro, plus a team of 2 to 10 seats, 15× the capacity, OpenClaw (WhatsApp · Telegram · Signal · Discord), Office 365, phone IVR, and enterprise governance (MFA, SSO, audit, RBAC).

Compare plans point by point →

The confirmation email isn’t arriving — what should I do?

A few things to try:

  • Check your junk / spam and promotions folders.
  • Wait a few minutes — delivery can take a short while.
  • Double-check the address you entered; if needed, request a resend from the login page.
  • Add [email protected] to your contacts for the future.

Still nothing? Write to [email protected] and we’ll unblock you.

How much storage / which pod do I get? Does it work on mobile?

Each account has a dedicated pod with persistent storage: 2 GB (Starter), 5 GB (Pro), 10 GB (Business, plus a 50 GB shared company pod).

Yes, RW Exprès works on mobile as well as desktop: the interface is responsive, from any browser, with no app to install.

How do I get help?

The simplest way: write to [email protected]. Describe your situation (and attach a screenshot if you can) — we’ll get back to you quickly.

The guides below also cover most everyday cases.

Step-by-step guides

Clear, illustrated walkthroughs for every common task.

Guide 01

Get started with your Terminal

From sign-up to your first AI conversation.

  1. Create your account and pay by card (Starter plan).
  2. Wait a few minutes while your pod is prepared.
  3. Open the Luca Terminal from your customer area.
  4. Ask your first question — on desktop or mobile.
Screenshot — the Luca Terminal
Guide 02

Understand your usage

The weekly and monthly bars, and credit.

  1. Open the Usage page in your customer area.
  2. Read the monthly bar (big envelope) and weekly bar (rate).
  3. Spot each bar’s reset countdown.
  4. Watch the live usage counter in the chat.
Screenshot — usage bars
The 3 models + capacity →
Guide 03

Load credit + auto-recharge

To keep going beyond your weekly capacity.

  1. Open Usage / Credit in the customer area.
  2. Pick an amount and pay by card (Stripe).
  3. Turn on auto-recharge and set the threshold.
  4. Change or disable recharge whenever you like.
Screenshot — credit & recharge
Guide 04

Manage your conversations

Rename, delete, and resume a chat.

  1. Open your conversation list in the Terminal.
  2. Rename a conversation to find it easily.
  3. Resume a chat right where you left off.
  4. Delete the ones you no longer need.
Screenshot — your conversations
Guide 05

Switch AI model

Move between Haiku, Sonnet and Opus.

  1. Open the model selector in the Terminal.
  2. Pick Haiku (fast), Sonnet (balanced) or Opus (powerful).
  3. Keep the spend rate in mind (1× / 3× / 5×).
  4. Match the model to the task to optimize capacity.
Screenshot — model selector
Understand the 1×/3×/5× weights →
Guide 06

Export / delete your data

You stay in control, at any time.

  1. Open Account → Data in the customer area.
  2. Export your conversations and documents.
  3. Use “Delete my data” to wipe the pod.
  4. To close the account, email [email protected].
Screenshot — data management
Guide 07

Manage your account

Name, email, password, card, subscription.

  1. Open the Account section of the customer area.
  2. Change your name, email or password.
  3. Update your payment card.
  4. Manage or cancel the subscription in Account → Subscription.
Screenshot — account settings
Guide 08

Choose a plan

Starter, Pro or Business — which one for you?

  1. Assess your need: solo or team.
  2. Check the included models (Opus from Pro).
  3. Compare capacity (standard / 3× / 15×).
  4. Review the point-by-point comparison.
Screenshot — plan comparison
Compare plans →
Contact support →

Support: [email protected] · Sales: +33 6 60 09 42 54 · Powered & supported by Luca Express.